Customer Service

Shipping & Delivery
*Electronic delivery - Softwaresmax will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, Softwaresmax will refund the purchase price of the product to the original method of payment. Shipping We can ship to nearly any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When an order is placed online or through our customer service department, the estimated time frame for delivery is based upon a number of factors, including the destination, shipping method, and the time in which the order was placed. Most products ship same day, however, below are the estimated processing and delivery time frames for each shipping method: Ground: 1-2 days processing time. 4 - 10 Business days for delivery Express Saver:1-2 days processing time. 2 - 3 Business days for delivery Standard Overnight:1-2 days processing time. 1 Business day for delivery. Please keep in mind that the listed times are an estimation and, depending on product availability, it is possible that your product may arrive on a sooner date. Electronic Delivery If you purchase your product(s) and it states they have an electronic delivery method or download, you will receive the required product/license key in an email the same day your order is confirmed..
Privacy & Security
Your privacy is extremely important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make regarding the way your information is collected and used. To make this notice easily accessible, we make it available on our homepage, and at any point in which personally identifiable information may be requested from our site. Our Commitment to Privacy of Minors Furthermore, protecting the privacy of individuals under the age of 18 is an especially important aspect of our company’s privacy policy. For that reason, Softwaresmax will never, under no circumstances, collect or retain any information within our website or database from those definitively identifiable as a minor, and in no way is our website structured or worded in an attempt to attract such individuals falling under the age of 13, or under the age of 18 whom do not have parent or guardian supervision and/or permission. Under our Terms of Service, individuals under the age of 13, including those under 18 without parent or guardian supervision and/or permission, are strictly prohibited from accessing our site and the services offered therein. Collection of Personal Information Upon visiting Softwaresmx.com, the IP address of the computer used to access our site will be logged along with the dates and times of access. This information is ONLY used to analyze trends, track user movement, and gather broad demographic information for general administrative and analytical purposes. Most importantly, any recorded IP address is never, under no circumstance, attributed to any sensitive or personally identifiable information of the visitor. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data. Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment. Changes to Privacy Statement The contents of our privacy statement are subject to change at any given time and at our discretion. If you have any questions regarding the privacy policy of Softwaresmax then you may contact us at info@Softwaresmx.com What we collect We may collect the following information: name contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers For the exhaustive list of cookies we collect see the List of cookies we collect section. What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@softwaresmax.com We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to . If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Returns & Replacements
Softwaresmax strives to provide our customers with superior assistance in regards to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30 day product guarantee. Within 30 days of delivery, Softwaresmax will refund the full amount, minus the cost of shipping on new, unopened items. You must obtain authorization before returning any product by contacting us by email at Support@Softwaresmax.com Softwaresmax will pay the return shipping for the incorrect or defective item in the event of a Softwaresmax shipping error. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our company location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, Softwaresmax will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping. *Electronic delivery - Softwaresmax will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, Softwaresmax will refund the purchase price of the product to the original method of payment.
Customer Support

24/7 Online Support Website

Email : support@softwaresmax.com

Phone : +1 512-566-7260

Payment, Pricing & Promotions
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